Shipping charges Starts from Rs.49/- if delivery will be in India and actual payment will be charged according to delivery address and shipping weight.
In order to provide good service and timely and efficient deliveries, please enter the correct pin code in the shipping address field and email ID.
- Payment shall be made in full in advance through an online gateway process or Via Pay on delivery.
DELIVERY IN INDIA:
- The estimated time of delivery within India is generally 5-10 business working days, time may vary according to the location of Customer, if the location is not served by our regular courier, then we will be dispatching orders through Value Payable Post (VPP) or Speed Post. In such cases, delivery duration may vary from 10-12 days.
CANCELLATION OF ORDER, RETURN AND REFUND POLICY
- Genius Hrealthcare Laboratories is dedicated to making sure you are truly satisfied with your purchase. If there is the cause of complaint, please read our cancellation, return, and refund policy to facilitate a smooth resolution to the problem.
CANCELLATION OF ORDER
- Cancellations are allowed without any question asked with reversal of full amount paid by the customer. However, it is allowed only till the time the product is not shipped from our warehouses. Please contact our Customer Care team immediately at +919302108882 to assist you in cancellation of the order.
RETURN OF PRODUCT
Returns are acceptable with the replacement of the products or reversal of full amount paid by the customer within 7 days of receipt of the product. However, returns are limited to the following cases:
- In case of damaged or defective products: Do not worry, if upon delivery of the product, you find that the product is received in the damaged condition immediately notify our Customer Care team at +919302108882 we will refund, or send a replacement product, depending on your preference after necessary verification. The contents of your shipment and the original packing must be returned along with damaged or defective products should be in the sealed pack.
- In case of different product dispatched: Do not worry, if upon delivery of the product, you discover that we have dispatched a different product, immediately notify our Customer Care team at+919302108882 We will refund, or send a replacement product, depending on your preference. The contents of your shipment and the original packing must be returned along with the products should be in the sealed pack.
REFUND OF PAYMENT
- We will initiate your refund within 3 working days of our confirmation. However, it may take 5-6 working days to get it credited/reflected in your bank or credit card account statement as this involves inter-bank refund procedures which may take time